Content Analysis of Communication between Nurses during Preceptorship.

Jeoung,  Yeon Ok; Park,  Song Chol; Jin,  Jeong Kun; Kim,  Joo Young; Lee,  Ji Uhn; Park,  Soon Young; Sok,  Sohyune

doi:2014.23.2.82

J Korean Acad Psychiatr Ment Health Nurs > Volume 23(2); 2014 > Article

Original Article

Journal of Korean Academy of psychiatric and Mental Health Nursing 2014;23(2):82-92.
DOI: https://doi.org/10.12934/jkpmhn.2014.23.2.82 Published online June 30, 2014.

Content Analysis of Communication between Nurses during Preceptorship.

Yeon Ok Jeoung, Song Chol Park, Jeong Kun Jin, Joo Young Kim, Ji Uhn Lee, Soon Young Park, Sohyune Sok

¹Department of Nursing, Kyungdong University, Goseong, Korea.
²Department of German Language and Literature, Korea University, Seoul, Korea.
³Department of German Language and Literature, Kongju University, Kongju, Korea.
⁴Department of Korean Education, Gyeongin National University of Education, Incheon, Korea.
⁵Graduate School, Kyung Hee University, Seoul, Korea.
⁶College of Nursing Science, Kyung Hee University, Seoul, Korea. 5977sok@khu.ac.kr

Abstract

PURPOSE
This study was done to explore communication between nurses during preceptorship. METHODS: A qualitative study, using content analysis was conducted. Semistructured interviews were held with 10 nurses working in urban hospitals. RESULTS: A total of 226 significant statements were selected from the data and classified into 4 categories and 23 subcategories. Communication experiences of new nurses' own performance were responses to reproach - acceptance and apology, and unresponsiveness due to feeling small and uncomfortable; responses to questions - misanswer; responses to directions - unconditional acceptance. Communication experiences of new nurses' performance by nurse preceptors were kindness, stigmatization, talking behind one's back, criticism and reproach, impolite words, and emotional expression. Communication experiences of nurse preceptors's own performance were directives, sympathy, reproach, unkindness, authoritative strictness, and nonverbal expression: being cold, and lessening of tension. Communication experiences of nurse preceptors' performance by new nurses were response to criticism - recognition and apology for mistakes, evasion of responsibility, and excuses; responses to explanations-active acceptance, and difficulty with communication due to lack of comprehension. CONCLUSION: These results provide deep understanding of nurses' communication during preceptorship and should help in developing comprehensive education programs for preceptor nurses and new nurses.

Key Words: Nurses; Preceptorship; Communication; Qualitative research